FAQ: The following is a list of some problems that have occured with some of our users and how to resolve them.
 1. My computer has Windows Vista and I cannot run the program.
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 2. I try to run the Responsa program and I get the error message - "Error no. 9: I/O error (Input/Output)".
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 3. I finished a successful install of the Responsa Project on Windows XP or Windows 2000, and when I try to run the program I cannot see the Hebrew - for example in the text tree, to enter Hebrew words in the search.
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 4.  I try to copy from the Responsa Project into Word 2000 or Word XP or Word 2003 and I get Arabic or some other foreign language.
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 5. I am working with the Responsa Plug Version and when I try to run the program I get the error message "Hasp not found (15 or 129)"
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 6. I am working in Windows 98 or in Windows ME and when I run the program I get "Error no. 28".
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7. I am working in Windows XP and I am trying to install the program and I get an error message from Windows 16 bit Windows Subsystem about the file "Autoexec.NT".
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8. I am using the Network Version of the Responsa or Chavruta programs, and when I try to run the program I get the message "HASP not found (155 or 129 or 15) " or "No answer from NETHASP license manager".
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9. I am working with an older version and it does not work.
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10. When I connect the plug to the computer, I get the message that the computer cannot find the file "aksusb.sys".
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Resolutions
Question 1:  My computer has Windows Vista and I cannot run the program.
Answer 1: Please download our patch for this problem and overwrite the old ".exe" file found in the directory you installed the program, for example - "C:\Program Files\ResponsaCDXX".

• Responsa 15 Plus download
• Responsa 15 Plus with a plug download
• Responsa 15  download
• Responsa 14 Plus download
• Responsa 14 Plus with a plug download
• Responsa 14 download
• Responsa 13 Plus, 13 Please contact us for instructions
• Ozrot Yisrael download

For any other old Responsa versions or Chavruta you must upgrade to our newest version. If the download above does not work, please contact us with your information of what the problem is and your CD ROM serial #.
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  Question 2: I try to run the Responsa program and I get the error message - "Error no. 9: I/O error (Input/Output)".
 Answer 2: Please click on the "More detailed information" button.

• If the problem is in "responsa.ext" then remove that file (it is found in the "Data" folder where you installed the program or use the Windows search to find it)
• If the problem is in "file00.xxx", try to reinstall the program as follows: Create a new folder, copy both CDs to this folder, and install from the newly created folder using "setup.exe". If during the copying process there is an error message, you must contact us and we will replace your CD.

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 Question 3:  I finished a successful install of the Responsa Project on Windows XP or Windows 2000, and when I try to run the program I cannot see the Hebrew - for example in the text tree, to enter Hebrew words in the search.
 Answer 3: Add the "Hebrew Add In" to your Windows (it is found in the Control Panel - Regional and Language Options - Languages then go to Details and then press Add). You must have your original Windows XP CD in order to add this feature.
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 Question 4: I try to copy from the Responsa Project into Word 2000 or Word XP or Word 2003 and I get Arabic or some other foreign language.
 Answer 4: Add the "Hebrew Add In" to your Microsoft  Office program (it is found in Start - Programs - Microsoft Office Tools -  Microsoft Language Settings). Add Hebrew to the list of available languages. You must have your original Office CD in order to add this feature.
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 Question 5: I am working with the Responsa Plug Version and when I try to run the program I get the error message "Hasp not found (15 or 129)"
 Answer 5: Please download the latest Hasp driver and install it. You must then download a later "responsa.exe" version and overwrite the old one found in the directory that you installed the program, for example, "C:\Program Files\ResponsaCD?" or "C:\Program Files\Chavruta".

• Version 12    Windows 9x     Windows XP
• Chavruta 2   Windows 9x     Windows XP

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 Question 6: I am working in Windows 98 or in Windows ME and when I run the program I get "Error no. 28".
 Answer 6: Usually it is a font problem and the user has installed more fonts than Windows allows. Please go to the Control Panel - Fonts. Try and open any random font and see if it looks OK. If you cannot see a font properly, we suggest you get rid of your excess fonts until you can view a font properly. If this does not resolve the problem, uninstall and reinstall the Responsa program,
If this does not work, please contact us with your information of what the problem is and your CD ROM serial #.
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Question 7: I am working in Windows XP and I am trying to install the program and I get an error message from Windows 16 bit Windows Subsystem about the file "Autoexec.NT".
 Answer 7: This file is missing and is confusing Windows. Please download this file by doing a right-click on the file name and specify "Save as" and put it in "\windows\system32"
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Question 8: I am using the Network Version of the Responsa or Chavruta programs, and when I try to run the program I get the message "HASP not found (155 or 129 or 15) " or "No answer from NETHASP license manager".
 Answer 8: Check that the plug is connected to the server, download the latest license manager, and install it as a service. Then please download our latest "responsa.exe" and overwrite the old one found in the directory that you installed the program, for example, "C:\Program Files\ResponsaCD? " or "C:\Program Files\Chavruta".

• Version 12    Windows 9x     Windows XP
• Chavruta 2   Windows 9x     Windows XP

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Question 9: I am working with an older version and it does not work.
Answer 9: The following is a list of older Versions of our software that we can no longer support and require the user to upgrade:

• Chavruta Version 1
• Ozrot Yisrael Version 1
• Responsa Version 12 or lower

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Question 10: When I connect the plug to the computer, I get the message that the computer cannot find the file "aksusb.sys".
Answer 10: Download and install the latest driver for the plug.
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